air

Terms of service

In effect from 29 October 2026

These are the terms on which air supplies access to a streaming profile. They are written to be read, not to be got past. If anything here is unclear, ask before you pay.

OneWho these terms are between

1. 1.1These terms are an agreement between air, the supplier, and you, the subscriber named on your invoice.
2. 1.2Paying an invoice means you accept these terms. If you do not accept them, do not pay, and tell us so we can close your profile.
3. 1.3air operates from Dhaka, Bangladesh. You can reach us at airrate.dw@gmail.com.

TwoWhat you are buying

1. 2.1You are buying access to one profile on a streaming account that air owns and operates. You are not buying an account, and you are not buying a subscription from the streaming platform itself.
2. 2.2Your access covers the services listed on your invoice, for the billing period printed on it, and nothing else.
3. 2.3Your watch history, your list and your recommendations belong to your profile and are yours to use while your subscription is running.
4. 2.4air is not connected to, endorsed by, or acting as an agent of any streaming platform. Platform names are used only to say which service a profile is on.

ThreeYour profile is personal to you

This is the clause that matters most. Everything else is administration.

1. 3.1Devices are not limited. Use your profile on your phone, your laptop, your television, your tablet, as many as you like, so long as every one of them belongs to you or to someone living in your home.
2. 3.2People are limited. Your profile is for you and the people who live with you. You must not let anyone outside your household use it, and that includes friends, partners who live elsewhere, relatives in another house, classmates, colleagues, and anyone you meet online.
3. 3.3You must not pass on the account login details to anyone, for any reason, even briefly, and even to someone you trust.
4. 3.4You must not sell, rent, sub-let, share, swap or advertise your access, in whole or in part.
5. 3.5You must not change the account password, the account email address, the payment details, the plan, or any other account setting. You must not create, rename or delete any profile other than your own, and you must not open profiles that are not yours.
6. 3.6If we find your profile is being used by anyone outside your household, we may suspend it straight away, and no refund is due for the month in progress. We may also decline to supply you again.

FourWatching at the same time

1. 4.1The account is shared between several subscribers. The platform limits how many streams can run on one account at the same time, and that limit is across the whole account, not per profile.
2. 4.2You are entitled to one stream at a time unless your invoice says otherwise. At busy hours a stream may not be available even though your profile is active and paid for.
3. 4.3Picture quality is whatever the platform gives the account and the device you are watching on. We cannot guarantee a particular resolution.

FivePaying

1. 5.1We invoice on the 2nd of each month, in advance, in Bangladeshi Taka. The invoice covers the 2nd of that month to the 1st of the next.
2. 5.2Payment is due on the date printed on your invoice.
3. 5.3Pay by any method listed on the invoice. Send the exact amount and put your name in the reference field. That is all we need to match the payment to you. Transfer charges, if any, are yours.
4. 5.4If payment has not reached us within 3 days of the due date, we may suspend your profile. We will restore it once the payment arrives.
5. 5.5If payment has not reached us within 14 days of the due date, we may treat the subscription as ended and give your profile to someone else. Your watch history and list may be lost, and we cannot get them back.
6. 5.6A payment made from someone else's account is still your payment, as long as your name is in the reference. If it is not, tell us, or we may not know the money is yours.

SixIf the price changes

1. 6.1We may change the price. We will tell you at least one full billing period before the new price applies, so you always get the chance to cancel at the old price rather than be surprised by an invoice.
2. 6.2If you keep paying after a price change takes effect, that is your acceptance of it.

SevenStopping

1. 7.1You can stop at any time. Tell us at least 3 days before the 2nd and you will not be invoiced again.
2. 7.2Stopping ends future invoices. It does not refund the month you are already in, which you have had the use of.
3. 7.3We can end your subscription by giving you one full billing period of notice, or immediately if you break clause 3.
4. 7.4When a subscription ends, for whatever reason, access stops at the end of the period you have paid for, except where clause 3.6 or 5.5 applies.

EightRefunds

1. 8.1A month you have already paid for is not refundable, except under 8.2.
2. 8.2If your profile is unusable for 7 days in a row for a reason that is ours to fix and we do not fix it, you may choose either a refund for the days lost or the same value credited against your next invoice.
3. 8.3No refund is due for time lost to your internet connection, your device, a platform outage, a platform decision, or a suspension under clause 3.6 or 5.4.

NineThings outside our control

1. 9.1The streaming platform decides what content exists, in which country, for how long and at what quality. Titles come and go without notice. That is not a fault on our side and is not grounds for a refund.
2. 9.2A platform may change its own terms, its pricing or its technical measures in a way that interrupts this arrangement or ends it. If that happens we will tell you as soon as we know, and we will refund or credit any period you have paid for and cannot use. That is the full extent of what we owe you in that situation.
3. 9.3We do not promise uninterrupted service. We promise to fix what is ours to fix, as quickly as we reasonably can, and to tell you honestly when something is not fixable.

TenKeeping the account safe

1. 10.1We may change the account password at any time, including without warning, if we think the account is at risk. If that affects you we will send you what you need to get back in.
2. 10.2Tell us straight away if you think someone else has got into your profile, or if you lose a device that was signed in.
3. 10.3You are responsible for what happens on your profile, including anything done by someone in your household.

ElevenYour information

1. 11.1We keep your name, your email address, which services you subscribe to, and your payment references. We keep them to run the billing and to answer questions about it.
2. 11.2We do not sell your information and we do not pass it to anyone else, except where the law requires it.
3. 11.3We keep your billing records for as long as we may need them to deal with a payment question, and then we delete them.
4. 11.4Ask us and we will tell you what we hold about you, or delete it, as far as the law allows.

TwelveResponsibility

1. 12.1If something goes wrong and we are responsible, what we owe you is limited to the total you have paid air in the 3 months before the problem arose.
2. 12.2We are not responsible for indirect losses, such as missing something you wanted to watch, or anything you lost time over.
3. 12.3Nothing in these terms limits responsibility for fraud, or for anything that the law does not allow to be limited.

ThirteenChanges to these terms

1. 13.1We may update these terms. The version on this page is always the current one, and the date it took effect is printed at the top.
2. 13.2If a change affects you in a way that matters, we will tell you before your next invoice rather than leave you to find it here.

FourteenLaw

1. 14.1These terms are governed by the law of Bangladesh, and the courts of Bangladesh have jurisdiction over any dispute arising from them.
2. 14.2If any clause here turns out to be unenforceable, the rest of these terms still stand.
3. 14.3Before going anywhere near a court, write to us. Almost everything is settled by one honest email.